Hains Academy

Course introduction

Section 1 – Introduction to workplace etiquette

1.1 - Impact of workplace etiquette on personal and professional growth

1.2 - Different cultural and generational norms in the workplace

1.3 - Key principles of workplace etiquette

Section 1 conclusion

Section 1 quiz

Section 2 - Professional communication

2.1 - Effective verbal and non-verbal communication

2.2 - Active listening skills

2.3 - Email etiquette and professional correspondence

Section 2 conclusion

Section 2 quiz

Section 3 - Professional appearance and conduct

3.1 - Dress code and grooming standards

3.2 - Personal hygiene and cleanliness in the workplace

3.3 - Time management and punctuality

3.4 - Handling conflicts and difficult situations professionally

Section 3 conclusion

Section 3 quiz

Section 4 - Respectful and inclusive work environment

4.1 - Embrace diversity and promote inclusivity

4.2 – Avoid discriminatory language and behaviour

4.3 – Cultural, religious, and personal differences

4.4 - Addressing unconscious bias and stereotypes

Section 4 conclusion

Section 4 quiz

Section 5 - Business meeting etiquette

5.1 - Meeting preparation and setting an agenda

5.2 - Active participation and contribution

5.3 - Effective meeting etiquette and professional behaviour

5.4 - Handling conflicts and disagreements during meetings

Section 5 conclusion

Section 5 quiz