Course curriculum

    1. Course introduction

    1. Section 1 introduction – Team communication

    2. 1.1 – Effective communication within teams and across departments

    3. 1.2 – Strategies for collaborative decision-making

    4. 1.3 – Managing virtual teams and remote communication

    5. 1.4 – Enhancing team communication through technology

    6. 1.5 - Facilitating effective meetings and presentations

    7. Section 1 conclusion

    8. Section 1 quiz

    1. Section 2 introduction – Communicating with customers and clients

    2. 2.1 – Customer service communication skills

    3. 2.2 - Handling difficult customers and resolving complaints

    4. 2.3 - Effective sales and marketing communication

    5. 2.4 - Managing communication in a global business context

    6. 2.5 - The role of communication in a crisis

    7. Section 2 conclusion

    8. Section 2 quiz

    1. Section 3 introduction - Ethical and professional communication

    2. 3.1 - Communicating with integrity and professionalism

    3. 3.2 - Ethical considerations in business communication

    4. 3.3 - Maintaining confidentiality and privacy

    5. 3.4 - Ethical branding and online presence

    6. Section 3 conclusion

    7. Section 3 quiz

    1. Section 4 introduction - Communication skills for leadership

    2. 4.1 - Communication challenges and opportunities for leaders

    3. 4.2 - Empathy and active listening as leadership communication skills

    4. 4.3 - Inspiring and motivating teams through effective communication

    5. Section 4 conclusion

    6. Section 4 quiz

    1. Course conclusion

About this course

  • 31 lessons
  • 1.5 hours of video content