Course curriculum

    1. Course introduction

    1. Section 1 introduction – A brief overview of communication theory

    2. 1.1 – The source/sender

    3. 1.2 – The message

    4. 1.3 – The channel

    5. 1.4 – The receiver

    6. Section 1 conclusion

    7. Section 1 quiz

    1. Section 2 introduction - Interpersonal communication

    2. 2.1 – Principles of interpersonal communication

    3. 2.2 – Building positive relationships

    4. 2.3 – Developing emotional intelligence and empathy

    5. 2.4 – Conflict resolution and negotiation skills

    6. 2.5 – Cross-cultural communication in a diverse workplace

    7. 2.6 - Assessing personal communication strengths and weaknesses

    8. Section 2 conclusion

    9. Section 2 quiz

    1. Section 3 introduction – Skills for effective face-to-face communication

    2. 3.1 – Preparation for a face-to-face conversation

    3. 3.2 – How to conduct a face-to-face conversation

    4. 3.3 – Non-verbal cues

    5. 3.4 – Active listening

    6. 3.5 – Effective questioning

    7. 3.6 – Feedback strategies

    8. Section 3 conclusion

    9. Section 3 quiz

    1. Section 4 introduction – Written communication

    2. 4.1 – Importance of written communication

    3. 4.2 – Crafting professional written communication

    4. 4.3 – Proofreading and editing

    5. 4.4 – Strategies for clear and persuasive writing

    6. Section 4 conclusion

    7. Section 4 quiz

    1. Course conclusion

About this course

  • 34 lessons
  • 1.5 hours of video content