Course curriculum

    1. Course introduction

    1. Section 1 – Types of customers and the sales process

    2. 1.1 – Types of customers

    3. 1.2 – The sales process

    4. Section 1 conclusion

    5. Section 1 quiz

    1. Section 2 – Relationship building

    2. 2.1 – Importance of relationships in sales

    3. 2.2 – How to build trust and credibility

    4. Section 2 conclusion

    5. Section 2 quiz

    1. Section 3 – Listening and identifying the need

    2. 3.1 – Analytical listening

    3. 3.2 – Identifying a customers needs

    4. Section 3 conclusion

    5. Section 3 quiz

    1. Section 4 – Importance of product knowledge

    2. 4.1 - Benefits of improving your product knowledge

    3. 4.2 – Factors of product knowledge

    4. Section 4 conclusion

    5. Section 4 quiz

    1. Section 5 - Negotiating

    2. 5.1 – The 3 types of negotiators

    3. 5.2 – The negotiation process

    4. 5.3 – When the negotiation fails

    5. Section 5 conclusion

    6. Section 5 quiz

About this course

  • 40 lessons
  • 0.5 hours of video content