Course curriculum

    1. Course introduction

    1. Section 1: An introduction to customer service training

    2. 1.1 – The importance of training

    3. 1.2 – The benefits of training

    4. Section 1 conclusion

    5. Section 1 quiz

    1. Section 2 - The 6 principles of great customer service

    2. 2.1 – Keeping your promises

    3. 2.2 – Admitting mistakes and apologising

    4. 2.3 – Making yourself available to your customer

    5. 2.4 – Making each customer feel valued

    6. 2.5 – Resolving customer dissatisfaction

    7. 2.6 – Showing your appreciation

    8. Section 2 conclusion

    9. Section 2 quiz

    1. Section 3 - The importance of a follow-up

    2. 3.1 – Methods to use for following up

    3. 3.2 – Useful questions for a follow-up

    4. 3.3 – How to respond to negative feedback

    5. Section 3 conclusion

    6. Section 3 quiz

    1. Course conclusion

    2. Final quiz

About this course

  • 23 lessons
  • 0.5 hours of video content