Course curriculum

    1. Course introduction

    1. Section 1 introduction - Understanding conflict in the workplace

    2. Lesson 1.1 - Introduction to workplace conflict

    3. Lesson 1.2 - The psychology of conflict

    4. Lesson 1.3 - Conflict dynamics

    5. Lesson 1.4 - Diversity and inclusion

    6. Section 1 conclusion

    7. Section 1 quiz

    1. Section 2 introduction - Communication skills for conflict resolution

    2. Lesson 2.1 - Active listening

    3. Lesson 2.2 - Effective communication techniques

    4. Lesson 2.3 - Emotional intelligence in conflict resolution

    5. Lesson 2.4 - Negotiation skills for conflict resolution

    6. Section 2 conclusion

    7. Section 2 quiz

    1. Section 3 introduction - Conflict resolution strategies

    2. Lesson 3.1 - Problem solving approach

    3. Lesson 3.2 - Mediation techniques for conflict between individuals

    4. Lesson 3.3 - Facilitation skills for group conflict resolution

    5. Section 3 conclusion

    6. Section 3 quiz

    1. Section 4 introduction - Implementing conflict resolution in the workplace

    2. Lesson 4.1 - Creating a conflict-positive culture

    3. Lesson 4.2 - Conflict resolution frameworks and models

    4. Lesson 4.3 - Monitoring and evaluating conflict resolution processes

    5. Section 4 conclusion

    6. Section 4 quiz

    1. Section 5 introduction - Personal development for conflict resolution

    2. Lesson 5.1 - Self-assessment and reflection

    3. Lesson 5.2 - Building resilience and continuous improvement

    4. Section 5 conclusion

    5. Section 5 quiz

About this course

  • 34 lessons
  • 1 hour of video content