Course curriculum

    1. Course introduction

    1. Section 1 introduction - Fundamentals of communication in business analysis

    2. Lesson 1.1 - The importance of effective communication

    3. Lesson 1.2 - Communication models and theories

    4. Lesson 1.3 - Barriers to effective communication

    5. Lesson 1.4 - Active listening and feedback

    6. Section 1 conclusion

    7. Section 1 quiz

    1. Section 2 introduction - Communication techniques and tools

    2. Lesson 2.1 - Verbal and non-verbal communication

    3. Lesson 2.2 - Written communication best practices

    4. Lesson 2.3 - Presentations and public speaking

    5. Lesson 2.4 - Using visual aids and infographics

    6. Lesson 2.5 - Digital communication tools

    7. Section 2 conclusion

    8. Section 2 quiz

    1. Section 3 introduction - Stakeholder identification and analysis

    2. Lesson 3.1 - Identifying stakeholders

    3. Lesson 3.2 - Stakeholder mapping and analysis.mp4

    4. Lesson 3.3 - Understanding stakeholder needs and expectations

    5. Lesson 3.4 - Managing stakeholder relationships

    6. Section 3 conclusion

    7. Section 3 quiz

    1. Section 4 introduction - Stakeholder engagement strategies

    2. Lesson 4.1 - Developing a stakeholder engagement plan

    3. Lesson 4.2 - Techniques for engaging stakeholders

    4. Lesson 4.3 - Managing stakeholder conflicts

    5. Lesson 4.4 - Building long-term stakeholder trust

    6. Section 4 conclusion

    7. Section 4 quiz

    1. Section 5 introduction - Communication in change management

    2. Lesson 5.1 - The role of communication in change management

    3. Lesson 5.2 - Communicating change to stakeholders

    4. Lesson 5.3 - Overcoming resistance to change

    5. Lesson 5.4 - Continuous communication during change initiatives

    6. Section 5 conclusion

    7. Section 5 quiz

About this course

  • 39 lessons
  • 1 hour of video content