Course curriculum

    1. Course introduction

    1. Section 1 introduction – Effective communication fundamentals

    2. Lesson 1.1 - The communication process

    3. Lesson 1.2 - What is effective communication?

    4. Lesson 1.3 - The impact of poor communication

    5. Lesson 1.4 - Communication as a two way process

    6. Section 1 conclusion

    7. Section 1 quiz

    1. Section 2 introduction - Building blocks of communication

    2. Lesson 2.1 - Verbal and non-verbal communication

    3. Lesson 2.2 - Communication barriers

    4. Lesson 2.3 - Communication channels

    5. Lesson 2.4 - Communication styles

    6. Section 2 conclusion

    7. Section 2 quiz

    1. Section 3 introduction - Active listening and feedback

    2. Lesson 3.1 - The impact of active listening

    3. Lesson 3.2 - Constructive vs. deconstructive feedback

    4. Lesson 3.3 - Providing feedback

    5. Lesson 3.4 - Receiving feedback

    6. Section 3 conclusion

    7. Section 3 quiz

    1. Section 4 introduction - Communication in leadership

    2. Lesson 4.1 - Inspiring and motivating teams

    3. Lesson 4.2 - Delivering impactful presentations

    4. Lesson 4.3 - Managing difficult conversations

    5. Lesson 4.4 - Intercultural communication

    6. Section 4 conclusion

    7. Section 4 quiz

    1. Course conclusion

    2. Course final quiz

About this course

  • 31 lessons
  • 1 hour of video content